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Electric Bike Sales Returns Policy

-Easy *Fast *Fair -

Returns and Exchanges– for electric bikes and accessories

If you need to return or exchange an item, please login select the order you wish to return and process a return request. It couldn't be easier. We will process your exchange/refund as soon as we receive and open your return.

Items must be returned to the store you bought it from or your nearest store if purchased online.

Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. The condition is like new 2. All components and component packaging are present 3. All shipping, customisations and £10/mile of use will be charged 4. Used eBikes can only be exchanged and not refunded.

eBike Faults - If you have any queries regarding a the return of a faulty / unsuitable item please call your purchasing contact, your nearest store or us our contact form. We reserve the right to the opportunity to put right any faults.

Items must be returned in their original condition complete with all packaging, manuals, labels etc.

We cannot accept return parts if the packaging has been opened. This is because components connected to faulty bikes may be damaged. To avoid disappointment we have a no nonsense professional diagnosis service available at all of our stores for a set fee of £50* for customers out of warranty and £70* for non customers (not including moped style eBikes).
* Prices are subject to change please check with us.

Ts&Cs | Privacy & Cookies | Cloud Point of Sale & Ecommerce © Citrus-Lime Limited Credit subject to status and affordability. Terms & Conditions Apply. Electric Bike Sales trading as are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority. Hitachi Capital (UK) PLC is authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk