eBike Delivery
- Convenient * Quick * Ready to Ride -
***Bikes ordered over the weekend will be shipped from Tuesday. We use a Fedex/TNT 24 hour service for UK eBike orders - approximately 80% of deliveries make it in 24 hours***
OUR STANDARD SUBSIDISED DELIVERY SERVICE FOR QUALIFYING ELECTRIC BIKES COSTS JUST £24.99. Discounted eBikes, cyclescheme or finance paid electric bikes ship for £69.99.
Our Premium hand delivery service costs £200 for eBikes / £250 for eCargo bikes or trikes and will include a fully ready to ride bike hand delivered at date and time pre-agreed with you.
We are committed to offering fast, low-cost delivery where possible, and if you provide an email and mobile phone number, you will receive tracking details to help you manage delivery.
If you feel you need help getting to know your new eBike or getting the most out of it, we will be here to help. If anything does not go as planned, we will be here to deal with the issues.
We always ship using a 24 hour service however these can sometimes take longer than 24 hours. Pls check the tracking and communicate with the courier if you need a more defined eta.
If there are any signs of damage to the packaging please ensure you sign 'damaged' or the delivery agent records the item as 'damaged' before they leave. Without this we cannot seek compensation for any damage caused in transit.
Standard service
Postage and packing to mainland UK is just £19.99 over GBP £999 excluding discounted bikes. Orders will usually take between 2 and 10 working days to arrive depending on customisation requested and storage location. The standard delivery service is not available if you live within 50 miles of one of our stores, but we may have a local solution if needed.
If you choose to pay by any means other than bank transfer the delivery address must be the same as your billing address.
Please note: bikes shipped to outlying UK regions are excluded from subsidised shipping, see 'Exceptions' below.
Collect in store
Pay a 10% deposit and collect from one of our stores benefiting from the personal setup and training. Also, meet the knowledgable and helpful team that will look after your electric bike needs from thereon.
We will contact you when your order is ready to be collected. If you have ordered a custom build, we may contact you to ensure we get the details right.
You need to bring a photographic ID, such as your driving licence or passport, and a copy of your invoice on collection. Please note: if you don't bring a photo ID, we can't release your order.
Exceptions
Exceptions to subsidised delivery are:
Cycle to work schemes: We usually subsidise the shipping cost of our eBikes to make it easier to order online.
However we also fund the cycle to work schemes and therefore cannot also offer subsidised shipping alongside these schemes.
The ebike shipping cost when using a cycle to work scheme is £69.99.
Courier deliveries to the non-mainland regions: Northern Ireland, Scottish Highlands*, Island and channel Islands Isle of Man and Isle of Wight
COSTS
£99for - electric Bikes under £1,000 / non-mainland UK / 1-day mainland service
£?for – parts, batteries and trikes, please ask for a quote
*Scotland we cannot go off subsidised delivery to the following Scottish postcodes which are excluded from low-cost shipping:
KW1-16, PA34PA37-39, PH19-26, PH19-26, 30-40, 49-50, PH41 sector 4 - this may require updating from time to time and we will notify you if an order falls outside the standard delivery.
The prices for these Scottish postcodes is £199.
International eBike deliveries
Our global electric bike service
Country | Small orders | e-Bikes | Batteries, e-Bikes 30Kg+ & trikes | Transport days (once ready) | |
Europe Mainland | £34.99 | £299.99 | quote | 2-7 |
Rest of World | £89.99 | £899.99 | quote | 4-16 |