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Battery Fault Diagnosis for Electric Bikes - Non Customers

As the most experienced eBike workshops we can diagnose and repair all electric bikes. Our customers pay less and get priority.

Battery Fault Diagnosis for Electric Bikes - Non Customers

As the most experienced eBike workshops we can diagnose and repair all electric bikes. Our customers pay less and get priority.

Battery Diagnosis Non Customer


With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!


With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined

Hassle free returns

-Easy *Fast *Fair -

Returns and Exchanges– for electric bikes and accessories

If you need to return or exchange an item, please login select the order you wish to return and process a return request. It couldn't be easier. We will process your exchange/refund as soon as we receive and open your return.

Items must be returned to the store you bought it from or your nearest store if purchased online. Shipping costs are paid by the buyer and are non refundable.

Custom, customised and special orders cannot be cancelled or returned.

Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. The condition is like new 2. All components and component packaging are present 3. All shipping, customisations and £10/mile of use will be charged for along with a £35 restocking fee. 4. Used eBikes can only be exchanged and not refunded and this is entirely at our discretion.

eBike Faults - If you have any queries regarding a the return of a faulty / unsuitable item please call your purchasing contact, your nearest store or us our contact form. We reserve the right to the opportunity to put right any faults.

Items must be returned in their original condition complete with all packaging, manuals, labels etc.

We cannot accept return parts if the packaging has been opened. This is because components connected to faulty bikes may be damaged. To avoid disappointment we have a no nonsense professional diagnosis service available at all of our stores for a set fee of £50* for customers out of warranty and £70* for non customers (not including moped style eBikes).
* Prices are subject to change please check with us.

Battery Diagnosis Non Customer



Order - Book in Your eBike Battery Repair

Batteries can be dropped in anytime or shipped to us with your full contact details and preferably a copy of your receipt.

Emergency eBike Assistance

If you have bought the electric bike from us new and need help we will try to get you going instantly or will offer a loan eBike if available.

Electric Bike Diagnosis

  • Once we have your ebike battery we will run through a set proceeedure of tests to find the fault.
  • If the repair requires no replacement components we will continue to make the repair if possible
  • Alternatively we will provide you with a full costing of any parts required so you can make an informed decision.
  • If the battery or cell pack need to be replaced your diagnosis payment is refundable against this purchase from us.
  • €46.40
  • $59.00
  • $52.30
  • $65.11
  • $40.63
  • CHF38.89
  • kr495.85
  • kr5,409.76
  • kr345.17
  • kr398.93
  • ¥5,532.55
  • Sizing Information
    Professional Opinion
    Home eRepairs Tets
    Ts&Cs | Privacy & Cookies | Cloud Point of Sale & Ecommerce © Citrus-Lime Limited Credit subject to status and affordability. Terms & Conditions Apply. Electric Bike Sales trading as are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a division of Novuna Personal Finance Authorised and Regulated by the Financial Conduct Authority. Novuna Personal Finance is authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through