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Why offer a Battery Safety Report?Lithium batteries are the fastest rising cause of house fires in the UK. Although most are safe there are unregulated and dangerous batteries on the market in increasing numbers.
Why offer a Battery Safety Report?Lithium batteries are the fastest rising cause of house fires in the UK. Although most are safe there are unregulated and dangerous batteries on the market in increasing numbers.

Lithium Battery Safety Report Test


With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!


With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined

Hassle free returns & 28 day echange policy.

-Easy *Fast *Fair -

Download Returns PDF

Returns and Exchanges– for electric bikes and accessories

If you need to cancel the order or make an exchange under the distance selling regulations you must notify us within 14 days of receiving the item after which you will have a further 14 days to return the item. To do so please download the return form, complete it and include with the returned item. It couldn't be easier. We will process your exchange/refund as soon as we receive and open your return.

Items must be returned to the store you bought it from or your nearest store if purchased online. Shipping costs are paid by the buyer and are non refundable.

Refunds can only be made to the original card used for payment and if not known or available then we can at best offer a store credit to be used against future purchases.

Items must be returned in their original condition complete with all packaging, manuals, labels etc.

Custom, customised and special orders cannot be cancelled or returned. Riese & Muller eBikes are always configured to customer specifications and are therefore special orders and sales are final.

Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. The condition is like new 2. All components and component packaging are present 3. All shipping, customisations and £10/mile of use will be charged for (minimum £100) along with a £50 restocking fee. 4. Used eBikes can only be exchanged and not refunded and this is entirely at our discretion.

Faulty Items
Faults - If your order arrives damaged or developes a fault we will use our wealth of experience as the UKs' very first ebike specialist to solve the issue quickly for you. Based on our support call history less than 16% of cases have required a visit to one of our sores. You can return a faulty item for a full refund within 30 days after which we reserve the right to have the opportunity to repair any faults. If you need any assistance we are here to help (even out of hours) simply contact, your nearest store or use our contact form.

Opened eBike Parts

We cannot accept returned eBike parts if the packaging has been opened. This is because components connected to faulty bikes may be damaged. To avoid disappointment we have a no nonsense professional diagnosis service available at all of our stores for a very reasonable set fee.

Lithium Battery Safety Report Test

Season:No Season



Who will it serve?

  • Landlords/Agencies/Employers (employees charging batteries on site) - protect life and property
  • Fire brigade services / Trading Standards - useful data
  • Individuals - safety and peace of mind
  • Deliveroo, Just Eat etc - rider safety

Lithium batteries are safe if made well to the appropriate standards - our report can give you the peace of mind that your battery meets safety standards and does not represent a hazard.

Level 1: £40

External Visual - labels and CE/UKCA, case integrity, contacts

Charge Temperature - battery case surface max temperature reached

Charge resistance

Cell Balance

Compatibility of Charger - polarity, voltage, chemistry

Level 2 as 1+:

Internal Visual if possible - damage, moisture, rust or discolouration, cell brand & count, BMS, pictures

Discharge test - capacity, discharge performance curve, graph pdf supplied and temperature reading

Level 3 as 2+:

Certificate Sourcing - desk research to find out which safety or standards test certificates have been awarded to the battery and charger

Are all lithium bike and scooter batteries dangerous?
No most are professionally made and carefully assembled in meticulous factories and meet all of the required safety standards.
However more low quality batteries are on sale sourced for no other benchmark than price and are being sold by sellers with little to no knowledge of the products.

How can I tell if my lithium battery is safe or dangerous?

  • Heat: It’s normal for batteries to generate some heat when charging or in use. However if your device’s battery feels extremely hot to the touch, there’s chance it’s defective and may start a fire
  • Bulging: A battery bulging or swelling out of shape is a common sign of it failing. If your battery looks swollen, you should stop using it immediately. Similar signs include any type of lump or leaking from the device
  • Noise: Failing lithium batteries have also been reported to make hissing or cracking sounds
  • Smell: If you notice a strong or unusual smell coming from the battery, this could also be a sign of it failing
  • Performance: A failure to fully charge or longer charge times can be a sign that your battery is failing
  • Smoke: If your battery or device is smoking, a fire has already started - raise the alarm, call 999 and ask for the fire brigade

What you should do if your lithium battery is a fire risk

If your battery shows any of these signs of failing, Immediately turn off the device and unplug it from the power source. Call the device manufacturer or retailer for further instructions. If the device starts smoking or catches fire, raise the alarm, get out, stay out and call 999 immediately. If you’ve spotted the warning signs, make sure you report your faulty battery to your local Trading Standards office.

Disposing of a lithium battery

Lithium batteries should not be placed in the same bins as your regular rubbish or recycling. If they overheat, they may cause it to catch fire. Instead check your local authority's website for the safe way to dispose of lithium batteries in your area or if possible return them to your retailer.

Sizing Information
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