Hassle free returns
Great eBikes Delivered Fast & Ready
With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or dispatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
If you need to return or exchange an item, please login select the order you wish to return and process a return request. It couldn't be easier. We will process your exchange/refund as soon as we receive and open your return.
Items must be returned to the store you bought it from or your nearest store if purchased online.Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. The condition is like new 2. All components and component packaging are present 3. All shipping, customisations and £10/mile of use will be charged 4. Used eBikes can only be exchanged and not refunded.
eBike Faults - If you have any queries regarding a the return of a faulty / unsuitable item please call your purchasing contact, your nearest store or us our contact form. We reserve the right to the opportunity to put right any faults.
Items must be returned in their original condition complete with all packaging, manuals, labels etc.
We cannot accept return parts if the packaging has been opened. This is because components connected to faulty bikes may be damaged. To avoid disappointment we have a no nonsense professional diagnosis service available at all of our stores for a set fee of £50* for customers out of warranty and £70* for non customers (not including moped style eBikes).* Prices are subject to change please check with us.
Season : 2020
Brand : Riese and Muller
Code : rmDuabat1000
My message Close