First and foremost, thank you for choosing us for your eBike journey. It’s more than just a purchase; it’s the beginning of many great adventures. As you’re getting to know your new eBike, we’re here not only to ensure a seamless ride but also to enhance it.

Initial Setup May Require: The handlebars to be adjusted and pedals to be installed. Although we fully prepare electric bikes before despatch we have to remove the pedals and the handlebars or turn handlebars before shipping to fit the bike into the reinforced box. We have to recommend that you have the bike checked and remaining assembly completed by a qualified ebike mechanic after shipping. Adjust the saddle height for comfort.

The handlebar/stem bolts most commonly should be tightened to between 6-8Nm but pls check the manual. Care needs to be taken when installing the pedals which are sided and both sides screw in with the top side turning towards the front (clockwise on right hand side, anti-clockwise on left hand side).

Initial Battery Charge: Please complete the first full charge before riding.


Free 300 Mile/3 Month Service: To keep your electric bike in top condition, we’re pleased to offer a complimentary service check-up when you reach 300 miles or 3 months, whichever comes first. It’s our way of ensuring your ride is always smooth and enjoyable.

Electric Bike Servicing Schedules and Advice

E-bikes, just like other transport options require regular servicing to avoid premature component replacement. To learn more about the best servicing schedule and care for your new electric bike or electric cargo bike see here.

More eBike and eCargo Servicing Articles here:

Maintenance tips for your electric bike

Battery Care for your electric bike battery

Cleaning your eBike, eCargo or eMTB

Register your electric bike with Bike Register or immobilise to aid it’s return if stolen and subsequently recovered.

Enhance Your Ride: Thinking of upgrades or accessories? Whether it’s for comfort, efficiency, or simply more fun, here are a few recommendations:

ebike specific accessories

Join Our Community: We love seeing our riders in action. Share your moments and adventures on Instagram and Facebook with us. Tag your photos with #ElectricBikeSales and join our vibrant community of eBike enthusiasts. Your journey could inspire many!

electric bike sales community


Your feedback is invaluable to us. If you have any thoughts, stories, or suggestions, please don’t hesitate to reach out. We’re committed to providing you with not just an eBike, but an unforgettable experience. Contact here.

Here’s to cycling and never stopping
Your ElectricBikeSales.co.uk Team

P.S.: Stay tuned for exclusive offers and updates with our somewhat irregular however worthwhile newsletter. Let’s make every ride memorable together!