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Announcement

Babboe eCargo Bike and Trike Stop-Sale Notice, Do Not Use Notice and Recall

By 5 Mins Read

Dear valued customers,

We now have communication from Babboe outlining the recall and related information. Pls read the following and take the time to follow the instructions regarding registering your bike.

From Babboe May 10th 2024:

We can now confirm that we are at a stage to progress with the next steps in the UK for consumers.

The next steps fall into two categories: bikes that have been recalled and bikes currently under a safety notice.

End consumers can check which category their bike falls into, the solution provided, and the next steps by visiting.

www.checkyourcargobike.co.uk

Recalled Models.

For the following models, Babboe has identified a potential safety issue with several frames on different cargo bike models:

  • CITY, CITY-E
  • MINI, MINI-E
  • CITY MOUNTAIN (produced before 2020)
  • SLIM MOUNTAIN
  • TRANSPORTER, TRANSPORTER-E
  • PRO TRIKE, PRO TRIKE-E AND PRO TRIKE XL models – All branded versions 

Intensive use of the above models can cause hairline cracks in the frame, which could lead to frame failure and lead to potential serious harm. Babboe has therefore decided to recall the above models and is offering consumers a replacement or other appropriate solution. 

We are asking all end users of Babboe cargo bikes to visit and register on www.checkyourcargobike.co.uk; where they will receive updated communication and the next steps specifically related to their bike.

This website will be available in the week commencing 13th May, with communications going to consumers as soon as it is live.

All Babboe owners, including those who have a cargo bike to inspect, will receive compensation for this inconvenience in the form of maintenance and/or accessories.

Replacement Process:

Where applicable, owners of cargo bikes up to five years old will receive a new, high-quality cargo bike as partial compensation.

Should the customer prefer a non-cargo bike as a replacement, this is also an option. There is an extensive range to choose from.

For cargo bikes that are more than five years old, a certificate will be issued that corresponds to the current value of the bike to be used via a webshop available as part of the process.

This value can be claimed when purchasing a new cargo bike, or alternative option. The aim is to ensure that every customer affected by the recall is always offered a new replacement bike.  

It is important to us to make the process as uncomplicated as possible for you. Therefore, the exchange with the consumer will be made directly with Babboe, via the exchange website.

You do not need to facilitate this process. The returned cargo bikes will be collected by a certified partner and sustainably recycled. Where possible, materials will be recycled as raw materials.

Please direct customers to register on www.checkyourcargobike.co.uk

Bikes under safety notice.

  • City Mountain (from 2020, frame number starts with AC)
  • Curve (E), Curve Mountain
  • Big (E)
  • Dog (E)
  • Mini Mountain
  • Max-E
  • Pro Bike (E), Pro Bike Midmotor  
  • Carve-E, Carve Mountain
  • Go (E), Go Mountain
  • Flow-E, Flow Mountain

For consumers, the models are still bound by the stop ride notice. These bikes are subject to a mandatory inspection before they are cleared to be ridden again.

Customers will be able to ride the bike to a participating inspection dealer if they wish, but only after completing a comprehensive self check on the bike.

Participating inspection dealers will be provided with an inspection checklist for each model and reimbursement per inspection.

We would kindly request that you confirm your willingness to participate in writing by sending an email to support@raleigh.co.uk by Thursday 16th May . We will then provide additional details of the process and compensation.


As the output of the inspection will ensure that the bike is in a rideable and roadworthy condition, a standardised procedure must be followed. For this purpose, end consumers should make an appointment at a participating dealership or book an inspection at home via the information provided in the customer specific update after registering on www.checkyourcargobike.co.uk.

For some models, there may be a future requirement to upgrade components where applicable; we will provide you with more information on this at a later date.

This will not affect the end user’s use of the bike as long as it passes the standards set out in the inspection protocol.


 For now, the stop-sale advice remains in place, and we expect to have an update shortly on redress for the stock you have. 

Regards

Babboe

Note From Our Co-Founder:

Thank you for your attention to this matter and for your continued trust in us. Your safety and satisfaction are our highest priority, and we are here to support you every step of the way.

Sincerely,

Eddie Kehoe – Co-Founder and Babboe City Mountain rider 2017-2022, Babboe Slim Mountain 2023 to current.

Electric Bike Sales

Please note: This blog post is for informational purposes only and will be updated with new information as it becomes available from Babboe and Raleigh Bikes.

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