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Hassle free returns & 28 day echange policy.
Great eBikes Delivered Fast & Ready
With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
If you need to cancel the order or make an exchange under the distance selling regulations you must notify us within 14 days of receiving the item after which you will have a further 14 days to return the item. To do so please download the return form, complete it and include with the returned item. It couldn't be easier. We will process your exchange/refund as soon as we receive and open your return.
Items must be returned to the store you bought it from or your nearest store if purchased online. Shipping costs are paid by the buyer and are non refundable.Refunds can only be made to the original card used for payment and if not known or available then we can at best offer a store credit to be used against future purchases.Items must be returned in their original condition complete with all packaging, manuals, labels etc.Custom, customised and special orders cannot be cancelled or returned. Riese & Muller eBikes are always configured to customer specifications and are therefore special orders and sales are final.Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. The condition is like new 2. All components and component packaging are present 3. All shipping, customisations and £10/mile of use will be charged for (minimum £100) along with a £50 restocking fee. 4. Used eBikes can only be exchanged and not refunded and this is entirely at our discretion.
Faulty ItemsFaults - If your order arrives damaged or developes a fault we will use our wealth of experience as the UKs' very first ebike specialist to solve the issue quickly for you. Based on our support call history less than 16% of cases have required a visit to one of our sores. You can return a faulty item for a full refund within 30 days after which we reserve the right to have the opportunity to repair any faults. If you need any assistance we are here to help (even out of hours) simply contact, your nearest store or use our contact form.
Opened eBike Parts
We cannot accept returned eBike parts if the packaging has been opened. This is because components connected to faulty bikes may be damaged. To avoid disappointment we have a no nonsense professional diagnosis service available at all of our stores for a very reasonable set fee.
Season:2019
Brand:Cube
Code:231200EEblkgry
On the other hand, other e-bikes are fading: In our Touring Hybrid EXC, we have once again taken the thrill and added a few unique features to the frame design. In addition, the EXC features the brand-new Bosch Active Plus third-generation drive and the 500Wh battery at the factory. Whether for commuting or for a challenging multi-day tour: This bike is definitely always the right choice. You just have to experience the new Bosch drive system yourself - even lighter and quieter, vibration-free and with sophisticated software that gives you such a natural driving experience as if you were riding a classic bike. Added to this is the integrated luggage rack, a hitherto unknown harmonic driving experience and excellent components. Our designers picked out the raisins for this bike.
Our Touring Hybrid frame was already considered one of the best of its kind, but that did not satisfy our engineers. To make the three frame types - low entry, trapeze and men's frame - even more agile, stiffer and more stable, they have completely redesigned the design and positioned the battery as deep and centered as possible. Thanks to complex hydroforming and the gravity-mounted suspension for the engine, the frame is incredibly stiff and responsive and almost intuitive to your commands. The integrated luggage carrier is noble, robust and light and transports everything you want to take with you without compromising on driving performance. Last but not least, the sanded welds and internal cables ensure an elegant, clean look.