Electric Bike Sales - Terms & Conditions

Accessibility Options

Main Navigation

• HOME
• SHOP
• INFO
• FORUM
• ABOUT
• CONTACT

Terms, Conditions & Privacy Policy

Dear Customer,

Your satisfaction is our priority and we want you to be able to spread the word about the great value and service you have received from us. In order to create a customer experience you will enjoy we would like you to read and understand the following:

YOUR RIGHTS
The Electric Transport Shop (TETS) is a UK based company and complies with UK consumer law including the Distance Selling Regulations . This means that shopping with us is safe. You won't get ripped off, you'll get your parts and we'll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.

PRICING POLICY

TETS maintains an aggressive pricing policy and we keep our overheads low so you save money. We closely monitor other retailers on an ongoing basis to maintain our competitive pricing. TETS strives to be open and honest, so we will never raise our prices to set up an artificial 'sale' (a common but illegal retail practice).
We pride ourselves in offering a fast, efficient, friendly and very secure shopping experience, with high quality, innovative products at fair prices.

TAX

TETS is based in the UK, therefore our site shows all prices inclusive of VAT at the current rate. Customers purchasing our products from countries outside the Euro-zone or where VAT is not applicable, will not be charged VAT at the time of their order unless the order is being delivered to a UK or EU address.

RETURNS

TETS adhere to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if you have a change of heart; you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.
New items returned for refund or exchange
 
It is advised to contact us before you make a return.

Goods must be returned within 7 days of receipt. Goods must be in original packaging.
Goods must not be fitted or used.
We guarantee the frame, wheels, footplates, motors, chargers and control gear across most of our of bikes and scooters for a period of 12 months from the date of purchase. This guarantee does not include general wear and tear, or faults caused by misuse, including but not exclusively - dropping the scooter or bike on to the handlebars, resulting in broken brakes or throttles, broken lights, worn brakes etc. However, If for any reason you are unhappy with your purchase, e.g. the item you have ordered is faulty on arrival, defective or you have had a change of heart, then you must return it to us unused and in its original condition within 7 days for a prompt replacement, exchange or refund at our discretion.
After the initial 7-day period, we reserve the right to send you either replacement parts for standard items (which we expect you to fit) including brakes, cables, fixings etc. In the unlikely event that the fault is major, we will decide to either refer you to one of our dealers for repair (local to your area) or opt to return the product to us for either replacement or repair.
Clothing, Helmets and headwear: We are unable to accept returns of helmets, clothing or headwear for hygiene reasons, unless they have a manufacturing fault.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us.
Heinzmann electric bikes and retro-fit kits are all tailor made products with many options for customers to choose from and therefore are non refundable after 24 hours of ordering. We will of course be more than happy to honour our warranty commitments under the conditions of the manufacturers warranty.

Custom Orders: Please note that any custom orders we undertake will have to be paid for once we have started the work or ordered parts. These items are of course non-refundable.

LOCAL HELP
If you require local help to assemble your bike or to carry out maintenance on your bike we are happy to liase with a local bicycle shop to insure you get the service you need.
It is very possible that we already have an agreement with a bicycle shop in your area.
Batteries are guaranteed for a period of 6 months from the date of purchase.
Faulty, Damaged or Broken Goods.
 
All goods purchased from TETS are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. However some products may only come with 3 months warranty. Please check the warranty period before you buy. Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from TETS has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned-
Goods must be clean, not covered in muck and oil.
Goods must be accompanied with Completed Returns Form
We will do our up most to ensure you feel you have received a fair service! Unfortunately postage costs cannot be covered.
Our Mistake?
New items returned because we have posted you the wrong part.
If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
We can only refund the cost of 1st Class Royal Mail or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Goods must be accompanied with a Completed Returns Form. 

TETS FAST TRACK RETURNS

If you are in an extreme hurry to get your return processed, you can opt for a TETS Fast Track Return. With this option, you simply place a new order for the replacement item and we can charge and send the order as normal. Then you can simply return the original item for a refund.
You will be charged in full for the replacement goods when they are sent
The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.
The original items must be returned within 21 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
We will refund your card in receipt of the returned item.
Refunds are subject to a minimum processing fee of £20.00. (This charge will appear on your invoice as a handling fee)
All returns should be made to the following address

The Electric Transport Shop
Unit 10 Hope St Yard
Hope St
Cambridge
CB1 3NA

ORDERS & SPECIFICATIONS

No order submitted by the buyer shall be deemed to be accepted by the seller unless and until confirmed by the sellers authorised representative. The buyer shall be responsible to the seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the buyer and for giving the seller any necessary information relating to the goods within a sufficient time to enable the seller to perform the contract in accordance with those terms. The quality, description and quantity of and any specification for the goods shall be those set out in the sellers quotation (if acceptable by the buyer) or the buyers order (if accepted by the seller). For any goods manufactured, the buyer shall indemnify the seller against all claims,loss, damages and expenses incurred or for any infringement of patent, copyright,design, trademark or other intellectual property rights for which the seller may become liable by following the requirements or specification supplied. The seller reserves the right to make any changes to the specification for goods,which are required to conform to, any statutory or safety requirements.

FORCE MAJEURE

The Electric Transport Shop will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond TETS reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

PAYMENT
TETS accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect.
For offline orders TETS accept (£) Sterling Postal Orders, Personal Cheques (made payable to: Cambridge Bike Hire LTD), (£) Sterling Bank Drafts, (£) Sterling Bank Transfers. We recommend that you do not send cash through the post. Due to varying Exchange Rates all payments made to CEM in other Currencies must agree with a pro-forma invoice which can be faxed or emailed.

CREDIT CARD SECURITY
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. 
TETS offer the use of secure servers where information is protected by industry recognised encryption technology which works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers including Mozilla. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
When your order is processed your encrypted credit card number is removed from the web server.

This means that there is no way that someone can obtain your credit card number from TETS so you can order with confidence!

PRIVACY POLICY

The Electric Transport Shop is a customer focused business and we wish to provide you with a personalised customer experience. We will require some of your personal details to process an order or a query and we guarantee that this information will only be shared with our delivery agents in order to complete your order.
You can choose for us to retain some of your information for subsequent visits to make your experience as efficient and friendly as is possible.
Any details retained will be stored in accordance with the Data Protection Act 1998 and will not be shared with any third parties for marketing or any other reason.

We would like to keep you informed of our special deals and events in your locality where, as a previous customer (electric bike purchases only), you will have the opportunity to test the latest models free of charge.

If you would not like us to keep you informed of the above simply let us know and we will remove your details from our database, it couldn’t be easier.

DATA SECURITY

The Electric Transport Shop is committed to taking reasonable steps to protect the individual identifying information that you provide to us.

Use of Cookies

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of The Electric Transport Shop use cookies to track user traffic patterns. We do this in order to determine the usefulness of TETS information to our users and to see how effective our navigational structure is in helping users reach that information. The Electric Transport Shop Systems does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies on The Electric Transport Shop, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of The Electric Transport Shop’s website.

PRODUCT AVAILABILITY   
TETS updates the availability of the entire stock list on a daily basis. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.

OUT OF STOCK ORDERS
There are times when items become temporarily 'Out Of Stock', and these items are marked as such in the site. If you order an 'Out Of Stock' product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Your credit card will not be debited until we dispatch the product.

MARKED DOWN PRODUCTS
From time to time we will sell display/shop soiled bikes and resell bikes we have accepted on part exchange. These bikes will be sold as described and you will need to read the description for the warranty terms reasons for mark down. Our return policy still applies unless otherwise stated.

DELIVERY

For current delivery rates to the UK and Europe please see our Delivery section under the Info Tab.

Smaller items post for less, see the item description for details.
Larger items will have special delivery conditions which we will discuss with you to ensure your convenience and satisfaction.

International orders are charged separately if purchasing online. Credit/Debit card payments can be made over the phone using a valid credit card, however management reserve the right to request proof of identification. Our international telephone number is 0044 1223 247410 . Wire transfers welcome, cheques welcome but must be made payable to: Cambridge Bike Hire LTD and sent to: Unit 10 Hope St Yard, Hope St, Cambridge CB1 3NA, United Kingdom. Fax orders can be completed by clicking on fax order form and faxing it to 0044 1223 247410 .

RISK

(a) Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery of the Goods.
(b) Delivery of the Goods shall be deemed to take place at the time the same are posted by CEM in a package addressed to the Buyer, placed in the hands of our delivery agent.

OWNERSHIP

At the Sellers discretion, ownership of the Goods may not pass from the Seller to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions of Sale, the Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of Goods not fully paid for.

COMPLAINTS

TETS takes its relationship with customers extremely seriously, and we dedicate a great deal of effort to ensure that we keep you happy. We aim to reply to all emails within one working day of receipt, regardless of the nature of your request. If you prefer to talk to one of our customer support agents, we encourage you to phone us on 01223 247410, where our customer support team will be glad to be of assistance.

You may also email us: enquiries@cambridgebikehire.com

GENERAL

The Seller is The Electric Transport Shop. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller.
Goods means any goods provided by the Seller in accordance with the Sellers standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sate supersede any previous Terms & Conditions of Sate of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Sellers right to enforce these Terms & Conditions on any further occasion, no Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

CHANGES
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

SITE USAGE
CEM disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
Copyright ©

All pictures, material, code, intellectual property and descriptions are the property of Cambridge Bike Hire Ltd. It may not be copied or used without the express permission of these parties. 
TETS is committed to honest trading and maintaining 100% customer satisfaction. Our terms and conditions are designed to achieve total customer satisfaction!

LAW

This contract is governed by the Law of England.

The Electric Transport Shop web site is owned and operated by Cambridge Bike Hire Ltd, a company registered in England and Wales whose registered office is at 144 Kendal Way, Cambridge, Cambs. CB4 1LT.

PRIVACY POLICY

The Electric Transport Shop is a customer focused business and we wish to provide you with a personalised customer experience. We will require some of your personal details to process an order or a query and we guarantee that this information will only be shared with our delivery agents in order to complete your order.
You can choose for us to retain some of your information for subsequent visits to make your experience as efficient and friendly as is possible.
Any details retained will be stored in accordance with the Data Protection Act 1998 and will not be shared with any third parties for marketing or any other reason.

We would like to keep you informed of our special deals and events in your locality where, as a previous customer (electric bike purchases only), you will have the opportunity to test the latest models free of charge.

If you would not like us to keep you informed of the above simply let us know and we will remove your details from our database, it couldn’t be easier.

Data Security
The Electric Transport Shop is committed to taking reasonable steps to protect the individual identifying information that you provide to us.

Use of Cookies
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of The Electric Transport Shop use cookies to track user traffic patterns. We do this in order to determine the usefulness of The Electric Transport Shop information to our users and to see how effective our navigational structure is in helping users reach that information. The Electric Transport Shop Systems does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies on TETS, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of The Electric Transport Shop’s website.

Sub-Navigation

• Home
  • Terms & Conditions

 
 

Electric Bike Sales, Unit 10, Hope Street Yard, Cambridge, CB1 3NA, UK
Telephone: +44 (0)1223 247410, Web: www.electricbikesales.co.uk